Shipping Policy

1 Shipping Coverage

We currently deliver only within the United Arab Emirates (UAE). At this time, we do not offer international shipping.

2 Delivery Time

Estimated delivery times are as follows:

Delivery timelines are estimates and may occasionally vary due to:

• Public holidays
• Weather conditions
• High order volumes
• Courier delays
• Remote delivery locations

3 Order Processing

Orders are usually processed shortly after payment confirmation.

Orders placed late at night, on weekends, or during public holidays may be processed on the next business day.

4 Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

Free shipping promotions may be offered on selected products or campaigns.

5 Order Tracking

Customers may receive shipping or delivery updates through email, WhatsApp, SMS, or courier tracking where available.

6 Incorrect Shipping Information

Customers are responsible for providing accurate delivery information. We are not responsible for failed deliveries, delays, or additional charges caused by incorrect or incomplete shipping details.

7 Delayed Deliveries

While we aim to deliver all orders within the stated timeframe, delays may occasionally occur due to circumstances beyond our control. If your order is delayed, please contact us and we will assist you as soon as possible.

8 Damaged or Missing Items

If your package arrives damaged or incomplete:

• Contact us within 48 hours of delivery
• Include your order number
• Provide photos of the package and items received

We will review the issue and provide an appropriate resolution where applicable.